FAQ

How long will my order take?

Orders are processed and shipped within 1–4 business days. Some items ship from overseas. Our shipping policy estimates arrival within 10–15 days, depending on your location. Delivery times are estimates, not guarantees.

How can I get help tracking my order?

Email customersupport@kennyjax.com with your order number and ask for a shipping update.

Can I cancel my order?

Our standard cancellation window is 1 hour after placing your order. Contact us promptly to request a cancellation. After this window, your order may already be processed or shipped and cannot be canceled under our standard policy. EU customers have separate withdrawal rights, described below.

Can I return an item?

Request a return within 14 days after delivery. Eligible items must be unworn or unused, with tags and original packaging. A receipt or proof of purchase is required. Email support@kennyjax.com before sending anything back. Items returned without first requesting a return will not be accepted.

Who pays return shipping?

KennyJax pays return shipping for approved returns and provides a prepaid return shipping label. Contact us first for approval and return instructions.

What if my item arrives damaged or incorrect?

Inspect your order when it arrives and contact support@kennyjax.com immediately if an item is damaged, defective, or incorrect. For faulty or damaged items, our refund policy asks you to contact us within 48 hours of delivery with your order number and photos or videos showing the issue so we can review it and help.

When will I receive my refund?

We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since approval, contact support@kennyjax.com.

Are any items excluded from returns?

Our standard refund policy excludes sale items, gift cards, personalized products, and certain personal care products. Other exclusions are listed in our refund policy. Contact us if you are unsure whether your item is eligible. These exclusions do not limit applicable statutory consumer rights.

Do you offer exchanges?

We do not offer standard exchanges. If you would like a different item, request a return for the original item and place a separate order. For damaged or defective items, contact us so we can assess the issue.

What are the return and cancellation rights for EU customers?

EU customers generally have a 14-day right of withdrawal without giving a reason, subject to applicable legal exceptions. Our EU return window starts when the last item in the order is delivered and extends to the next business day if its final day falls on a weekend or holiday. Our EU cancellation-request rule allows requests until the item is fulfilled. These rules do not limit your statutory withdrawal rights. Contact support@kennyjax.com for assistance.

How do I contact KennyJax?

Email customersupport@kennyjax.com for general questions, or support@kennyjax.com for returns and refunds. You can also call 706-994-6131. Our listed business hours are Monday–Saturday, 8 a.m.–10 p.m.